The Harlow Group - inspiring people, increasing skills, improving performance


Our training solutions are unique to your business - no "off the shelf" training that assumes that one size fits all. We will discuss your needs and create an outline as a starting point for ensuring a workshop that will help meet your goals.   We can provide 1/2 day, full day or multiple day workshops depending on your needs. We are also able to provide keynotes on any of the training topics listed below.

"Training is an event; Learning is a process"

The training event is one piece of generating change in process, skills or behaviors.  New skills need practice and feedback to be effective.  We will help you create a plan for ongoing monitoring and coaching for learning after the training event has been completed.  Or take advantage of our entire continuous improvement process strategy.


TRAINING TOPICS
  • Business Writing and Email Etiquette

  • Change Management for Managers (Developing and managing a successful change management program)

  • Change Management for employees (Who Moved My Cheese, The Change Process)

  • Coaching and Feedback Skills for Managers

  • Communication (styles, listening, body language, verbal and vocal skills, intent vs., impact, asking questions, giving and receiving directions)

  • Conflict Management

  • Customer Service

  • Emotional Intelligence
  • Leadership Programs (managers, supervisors, executive coaching)

  • Managing Performance

  • Meeting Facilitation

  • Motivation:  it's an inside job (creating and encouraging a motivating environment)

  • Negotiating Skills

  • Presentation Skills (training, individual/executive coaching and PowerPoint presentation development)

  • Professionalism

  • Team Building

  • Telephone and Email Etiquette

  • Time Management

  • Train the Trainer
Technology Training:

  • Microsoft Word, Excel, PowerPoint and Outlook



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